Most companies are composed of employees that start as strangers, with every person focusing on their specific jobs within the business. Air Conditioning Experts Inc. defies the stereotypical company. Founded in 1995 by Bill and Heather Preston, the Christian-based business began as a desire to start a small business and give their customers quality service and display the values that so many other organizations seem to lack as well as a satisfying and progressive work environment for their employees. Their first employee was brother-in-law Chris Allen, who started in 1996 and later became a partner in 2000.
Air Conditioning Experts provides heating, ventilation, and air condition (HVAC) services and installations for residential homes as well as commercial properties. They specialize in working with real estate investors. ACE’s goal is to continue to serve homeowners, businesses and investors in all of their markets with the personal service they deserve and always providing superior products, exemplary customer service and supreme workmanship in an unmatched cost effective manner. The company expanded to Orlando and Charlotte after recognizing that the level of service they provided to their customers in Atlanta would do well in the other markets. The owners felt that those particular cities were a great fit for their type of customer service.
Owner Heather Preston said, “As our customer, you should always rest easy knowing we will be here for you for your comfort needs for years to come.”
The business is truly the definition of a family affair. Allen is a partner with his sister and brother-in-law. Other members of his family like his mom and stepfather, Nancy and Remo Loyal, work manage another company owned by Allen and the Prestons, Steelworks Inc., which is a security cage business. Allen’s son Chris Jr., stepbrother Remeno Loyal, and nephew Keith Hodges also work for Steelworks. Hillary Preston, who is Allen’s niece, works as an administrative assistant for Air Conditioning Experts and Bill’s mom, Ella McCrater, helps around the office part time. Even as it has grown, the company has made maintaining the family atmosphere a priority.
ACE has even employed multiple long time family friends to be part of the company’s team. Some of these people have even been with the business since the 1990s and continue to work there today.
Allen said, “[Working with family} is great! You know that your partners truly have your best interest at heart.”
The air conditioning company has made it a goal to be a big part of their community. Everyone at Air Conditioning Experts is very involved at their churches. Allen and his family are members of Mountain West Church of God located in Stone Mountain. They work with the outreach program among other ministries that are all focused on giving back to the Tucker, Lilburn, and Stone Mountain areas. The Preston family is members at the Dacula Church of God and is involved in similar organizations and ministries as Allen. Bill Preston and Eric Medina, who serves as the comfort advisor, speak on a local gospel radio program twice each month.
Air Conditioning Experts company brings Gwinnett County help with their homes, a family environment that is hard to find anywhere else, and community outreach that touches hundreds of lives. The business continues to grow and expand, providing unique customer service that our society is desperate to have.
Article by: Allie Gardner